Transcom WorldWide SA Mock Interview
Practice 28 Transcom WorldWide SA interview questions covering customer service excellence, multilingual operations, and BPO expertise.
Question 26 of 28
What importance do you feel that policy plays in the customer service experience? Do you have experience writing customer service policies?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Organizational policies and procedures play a vital role in setting the stage for employees to carry forward excellent customer service. Make sure that you reiterate that to your interviewer while discussing why you feel that customized policies are important for organizations to have. If you have any direct experience in policy writing, be sure to talk about that as well because this role with Transcom WorldWide may find you helping clients create and implement new policies and procedures.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"For organizations that provide customer service, having distinct policies and procedures in place for employees to follow is extremely important. Just like a manufacturing company will have step by step processes for their assemblers and line workers, customer service associates and other employees need procedures to work off of to provide consistency to customers. With my current organization, I worked on a team that developed a customer service mission statement and customer service goals based on customer survey feedback. With those in hand, we developed a great set of procedures that employees still use to this day."
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