Transcom WorldWide SA Mock Interview
Practice 28 Transcom WorldWide SA interview questions covering customer service excellence, multilingual operations, and BPO expertise.
Question 23 of 28
Talk about a time you had to work with a very difficult person. What was the situation and how did you handle it?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
At some point in any person's career, they have to work with a colleague or customer who is extremely difficult. Rather than looking to hear the fine details as to why this person was difficult, your interviewer will be looking to gain insight into how you personally handled the situation and others like it to ensure that a sound relationship was fostered even when you faced difficult circumstances. In your answer, some key things to focus on are your ability to be tolerant, understanding and a great communicator in these situations.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"In my current role, I have a customer that flies off the handle very easily if things don't happen just right and I learned this from my first interactions with him. In seeing this happen from the start, I have always maintained a calm demeanor when he was upset and showed empathy by asking questions about his expectations and how to fix situations for him. To this day, I expect difficulty from him when we work together and the years we've had a working relationship together have better prepared me for more clients like him in the future."
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