QUESTION 9 OF 31
How do you manage difficult customers?
The interviewer would like to know that you can professionally and tactfully handle demanding customers and challenging situations.
"I have handled very challenging customers in my previous roles and can remain professional through all situations. When I face a difficult customer, I find that it is usually due to a breakdown in communication. Because I am a strong communicator, I can diffuse most situations."
"When I have a difficult customer I will try to kill them with kindness. It's often difficult for a negative person to continue being negative when they have nothing feeding the fire in the first place."
