Sephora Mock Interview

Practice 26 Sephora interview questions covering beauty expertise, client service, and retail passion.

Question 7 of 26

At Sephora we always want our customers to feel valued and welcome. If a customer broke a product in-store before purchasing it, what would you do?

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

The interviewer would like to know that you can handle awkward or uncomfortable customer service situations. If a customer were to break a product in-store would you make them feel bad or make them feel like it happens all the time and it's no big deal? Assure the interviewer that you can handle customer service situations like a pro!

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"Breaking something in a store is an embarrassing moment for customers. If this happened, I would first make sure that the customer wasn't hurt. I would then arrange for clean-up and assure the customer that it happens more often than they think. I would then ask them if I could help them find the right product, so they don't bolt out of the store right away. I would try to turn the situation into a sale and a happy customer who is sure to return."

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