QUESTION 19 OF 30

Walk me through a significant decision you made at work, and the impact of that decision. Was there a positive outcome?

Think to a time when you were asked to take the lead in your job. How did it feel to be the decision-maker? Were you successful and able to help out your team or company by making the right call? The interviewer wants to see that you can take on decision making with confidence.

If you come from a management position, this question will be easier to answer than if you are not in a management role. With that said, it's important to remember that even non-formal leadership positions do require leadership action now and then.

"In my current position, I was asked to source new potential shipping partners. I performed a lot of solid research, considering a multitude of factors such as quality of service, pricing, and reputation. Once my management team chose a shipping partner from the shortlist that I provided, we actively tracked financial savings and customer satisfaction. After six months, we saw that the change gained us many more 5-star customer reviews, and saved us around 20,000 in fees."

"When my manager is not around, it is up to me to make customer-service based decisions such as accepting returns and giving refunds or further mark-downs. I am sure to be calculated, keeping excellent customer service delivery top of mind while also noting that the decision cannot be harmful to my company's bottom-line. I am skilled at taking a disgruntled customer and turning their refund request into a simple exchange; saving my company a lot of money."

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Saputo Mock Interview

Walk me through a significant decision you made at work, and the impact of that decision. Was there a positive outcome?

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30 Saputo Interview Questions & Answers