How would you react if a customer asked you about a Saputo product and you were unsure of the answer?
You will not always have the answer to every single product-related question at Saputo. The interviewer wants to see that you are willing to find out what you need to while admitting when you don't have the correct response on-hand.
Show that you are an independent and confident thinker, able to find answers to questions on your own. Explain that you would take the time to find a solution, rather than saying 'I don't know.' You can also show the hiring authority that you are not too proud to ask questions of your co-workers when needed.
"When a customer has a question that I cannot answer, my response is always, 'I am happy to find out!' In the food industry, factors such as ingredients and product offerings are always changing. I will research the answer, or ask a more tenured coworker before I give out incorrect information. I do embrace the opportunity to learn, and I like it when customers ask challenging questions of me."
"If a customer asked a question that I was unsure of, I would be transparent and let them know that I would have to do some research and find out. I would make the customer feel great by reinforcing the fact that their question was in-depth and insightful. I would also thank them for asking a complex question and challenging me as a Saputo ambassador. I have no trouble admitting when I don't know something. I would source the answer as quickly as possible by utilizing resources provided to me or asking a more experienced coworker."
