Salesforce is constantly seeking to improve its service offerings. This involves frequent improvements and updates to its software and other systems. Therfore, you are very likely to be asked this question. In simple terms, software configuration management is the process of systematically managing, tracking and controlling changes that happen in the software development lifecycle. This includes changes in the code, documentation and process. Change control however unpopular, is a function which ensures all changes made to the software system are consistent with development practices and internal methodologies. The ultimate goal is to see productivity improvement with a minimal amount of mistakes throughout the development lifecycle. Here the interviewer is looking for how you prioritize configuration management duties and responsibilities, and your experience with controlling something even if you don't know what it is. This can be tricky, so let me explain. The reason configuration management is used is if there are multiple team members working on a software or revision which is running on multiple machines or needs constant updating. Another reason is if a company has multiple locations or divisions that need to distribute work concurrently.