"My previous position had me working in a client-facing setting for at least half of the time. I dealt with a wide array of customer issues during this time, and I made it my priority to tackle each one on a case-by-case basis. I avoided giving stock responses and made sure to listen intently to my client's concerns. In one instance, I took on a complex project that involved helping a client with a bug that two customer service reps before couldn't fix. I worked with him for days to find a solution, carefully examining each potential solution until we finally found one. He was immensely grateful for the work I put into finding a solution when I could have given up and passed the problem on to someone higher up than me."