A key component of our mission at Robinhood is our radical customer focus, and we exist to make our customers happy. Give me an example of a time you went above and beyond to make a customer happy.

Prior to your interview, think of a specific example that highlights how you did more than what was expected of you to help a customer solve a solution. Demonstrate an understanding of excellent customer service and why it's crucial to Robinhood's mission.

"One of my clients in my current role is not at all tech-savvy and easily gets frustrated with technology. I believe that I've gone above and beyond to help her with the deployment of our company's software. While we usually only need about one 20-minute session for installation, I worked with her for a few hours to explain all of the nuances of the software so that she would fully understand the new programs. She was grateful for the extra time I put into patiently explaining the product, and I felt accomplished knowing that I had helped her."

"I understand that customer service is a huge focus for Robinhood, and I feel that the past three years I've spent in a customer-facing role would help prepare me for working closely with customers to resolve their issues. In one instance, my team and I dealt with a customer complaint about a service we had provided. As I was the team lead, I took it upon myself to immediately look into the situation to solve the problem for the customer, despite it being after my working hours. I decided to give the customer a year of discounted service and made sure to follow up with them on an ongoing basis about their experience with the service."