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Palo Alto Networks, Inc. Technical Support Engineer Interview Questions

Question 2 of 30 for our Palo Alto Networks Technical Support Engineer Mock Interview

Palo Alto Networks was written by and updated on September 7th, 2021. Learn more here.

Question 2 of 30

What are some of the challenges do you expect to encounter in this IT support role here at Palo Alto Networks?

How to Answer

Every job has its challenges. The Palo Alto Networks interviewer will ask you about this to see what challenges you have encountered and gauge whether they are realistic or if you are challenged by minor issues or daily occurrences in this role. When responding to the question, you should identify significant challenges, but ones that you can resolve. You may even want to describe a situation in which you overcame a challenge using your skills and experience in this job.

Written by William Swansen on September 13th, 2021

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Advice and Examples: What are some of the challenges do you expect to encounter in this IT support role here at Palo Alto Networks? Palo Alto Networks Technical Support Engineer Interview Question.

  • 2. What are some of the challenges do you expect to encounter in this IT support role here at Palo Alto Networks?

      How to Answer

      Every job has its challenges. The Palo Alto Networks interviewer will ask you about this to see what challenges you have encountered and gauge whether they are realistic or if you are challenged by minor issues or daily occurrences in this role. When responding to the question, you should identify significant challenges, but ones that you can resolve. You may even want to describe a situation in which you overcame a challenge using your skills and experience in this job.

      Written by William Swansen on September 13th, 2021

      1st Answer Example

      "While I enjoy this job immensely, I do frequently encounter challenges. I can resolve most of these using the skills I've developed through my experience in this role. These include equipment issues, competing priorities, difficult end-users, and distractions within the workplace. I've developed a set of resources I can use to address these types of challenges. They include technical documentation, coping mechanisms, prioritization, and the support of my peers and our management team. When faced with a new or difficult challenge to overcome, I reach out to the team to see if they have resolved it in the past. This usually provides me the information I need to move forward. I anticipate that I will encounter similar challenges here at Palo Alto Networks and be able to resolve them in a similar manner."

      Written by William Swansen on September 13th, 2021