How do you handle customer complaints?
Addressing customer complaints will likely be a part of your role here at Olive Garden, and the interviewer wants to hear that you can confidently talk through a customer's complaint. How would you create a great customer experience while also standing by company policy?
"Every situation is different -- just like every customer is different -- so I think it's important to use my intuition and deductive skills to understand what will make the customer feel most satisfied that their complaint has been heard and addressed. If company policy allows for it, I sometimes offer really upset customers a small 'peace offering,' such as a coupon."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
Using the Learn Method- Listen, Empathize, Apologize, React, Now. Of course, remain calm and genuine when a customer complaint comes up.
Rachelle's Feedback
Wonderful! It's great that you are referring back to your customer service training. Nicely done :)
