Olive Garden Mock Interview
Practice 25 Olive Garden interview questions covering hospitality, menu knowledge, and guest service scenarios.
Question 6 of 25
At Olive Garden, we value our customers and always put them first. How do you define exceptional service?
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Example Answer
Community Answers
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
At Olive Garden, our motto is 'When you're here, you're family': and that's just how we want each of our customers and team members to feel when they step through our doors. Olive Garden is committed to delivering great service by making the extra effort for every guest. How do you define exceptional service?
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"My customer service strategy is really adaptable based on the kind of customers I'm serving. I use my intuition and experience to get a feel for what kind of service they expect and want. Sometimes, customers enjoy having friendly banter and chatting with me while I serve them, which always makes the shift fun for me, as well. Other tables prefer space and to be served without much interruption. I think it's important to follow your instincts with each individual customer. That's how I ensure every customer feels that their needs are coming first for me."
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Anonymous Answer
With me, I have the "Guest Wins" Mentality. It is more of hospitality than it is service. Hospitality comes from the heart, and it is genuine.
Rachelle's Feedback
Perfect! This is a heartfelt and genuine response that would make me want to hire you. Well done.
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