At Olive Garden, we value our customers and always put them first. How do you define exceptional service?

"My customer service strategy is really adaptable based on the kind of customers I'm serving. I use my intuition and experience to get a feel for what kind of service they expect and want. Sometimes, customers enjoy having friendly banter and chatting with me while I serve them, which always makes the shift fun for me, as well. Other tables prefer space and to be served without much interruption. I think it's important to follow your instincts with each individual customer. That's how I ensure every customer feels that their needs are coming first for me."

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