Merrill Lynch Mock Interview
Prepare for 30 Merrill Lynch interview questions covering client relationships, wealth management, and financial markets.
Question 27 of 30
Have you ever bent or broken any policies to make a client happy?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
This question is a blend of both honesty-based, and client-service inquires. Breaking the rules, and bending them can be different from each other. Sometimes, organizations are okay with you bending the rules to keep a client happy; however, in the wealth management and finance industry, this is a very tight rope to walk. You need to know your audience and ensure that you never break any legal obligations in the name of customer service.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"We strictly enforce policy and rules in my current company. I understand the need to be very careful when it comes to breaching any laws related to finance, and more. If the policy bent is something like waiving a small administration fee, then I will gain permission from my supervisor before doing so. However, I would not consider breaking a significant policy or legislation to make a client happy. I would work harder to find an alternative solution."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have been trained to know that rules and policy are present for excellent reasons. If I were not sure what to do or were asked to break or bend a rule, I would speak with my management to see what could be done to make the client happy without entering a grey area."
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