How to Answer: Our company prides itself on providing excellent customer service. How do you provide excellent customer service?
Advice and answer examples written specifically for a Mayo Clinic job interview.
1. Our company prides itself on providing excellent customer service. How do you provide excellent customer service?
Why the Interviewer Asks This Question
Companies that provide excellent customer service greet customers with a smile and a greeting, listen to their customers, know their customers' preferences, and go above and beyond to make them happy. The interviewer asks this question to determine if your values align with theirs. The interviewer wants to hear how you provide excellent customer service to see if you will be a good fit for their team.
Written by Krista Wenz on May 15th, 2022
Focus Your Answer On
Think of how you like to be treated as a customer. Then, think of how you provide excellent customer service, treating your customers how you want to be treated. Describe the actions you take to provide excellent customer service to all, showing the interviewer you will be an asset to their team if hired. If you have received an award or recognition for the customer service or patient care you provide, be sure to include that in your response.
Written by Krista Wenz on May 15th, 2022
Answer Example
"I provide excellent customer service by introducing myself, shaking the patient's hand while smiling at them, and asking them what brought them in today. I answer any questions they may have and give them my business card after the visit so they can reach me if they have further questions. I received an employee of the month award three times at my last job, highlighting the excellent customer service I provided."
Written by Krista Wenz on May 15th, 2022