Kuehne Nagel Mock Interview
Practice 30 Kuehne Nagel interview questions covering logistics operations, supply chain scenarios, and customer solutions.
Question 4 of 30
In the air freight industry, many things are time sensitive. How would you handle a customer who did not receive their parcel on time?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Customers will become quite agitated and upset when their packages are not received, delivered on time, or when they feel a bit overcharged. How do you handle an angry or dissatisfied customer?
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. I would help them to feel heard and let them know that I will help them as much as I can."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If a customer did not receive their parcel on time, I would follow the company protocol and procedures while also maintaining an empathetic tone to the customer."
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Jaymie
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Anonymous Answer
Every parcel is important, particularly to the sender and to the recipient. I would take down as much information as I could to ensure that my company had the tools to follow up for this client. I would listen to the client with empathy and let him or her know that I understood and that I would do my best to help.
Rachelle's Feedback
Great! It seems you have very attentive customer service skills. If applicable, this is a great opportunity to discuss any customer service or dispute resolution training you have received.
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