How to Answer: We take customer service very seriously at Ideal Image Development. If a customer wanted to return a makeup product that had been significantly used, what would you do?
Advice and answer examples written specifically for an Ideal Image Development job interview.
2. We take customer service very seriously at Ideal Image Development. If a customer wanted to return a makeup product that had been significantly used, what would you do?
How to Answer
If you can research the return policy at Ideal Image Development, Inc. before your interview, it's a great idea to refer to their policies when answering this question. If you are responding strictly from instinct, be sure to think about what you would like to hear as a customer while keeping the profits of the company in mind. Affirm with the interviewer that you put a value on customer service.
1st Answer Example
"I agree that customer service is everything - especially in such a competitive industry. I know from being a customer at Ideal Image Development, Inc. that you will take a gently used product back in the first 30 days. I think that is fair. If a customer had used a significant amount of the product before returning, I think it would depend on the reason. For instance, if they had an allergic reaction vs. simply being bored of the color. I will always follow company policy and, if unsure, will call a manager for assistance."
2nd Answer Example
"In this situation, I would follow your company policy and accept the return. From what I understand, Ideal Image Development, Inc. accepts returns, no questions asked, for the first 30 days."