QUESTION 7 OF 26

At Ideal Image Development, Inc. we always want our customers to feel valued and welcome. If a customer broke a product in-store before purchasing it, what would you do?

The interviewer would like to know that you can handle awkward or uncomfortable customer service situations. If a customer were to break a product in-store would you make them feel bad or make them feel like it happens all the time and it's no big deal? Assure the interviewer that you can handle customer service situations like a pro!

"Breaking something in a store is an embarrassing moment for customers. If this happened, I would first make sure that the customer wasn't hurt. I would then arrange for clean-up and assure the customer that it happens more often than they think. I would then ask them if I could help them find the right product, so they don't bolt out of the store right away. I would try to turn the situation into a sale and a happy customer who is sure to return."

"I would be sure to follow your company policy for moments such as a customer breaking product. Accidents happen so my instinct would be to ensure they are not injured and then safely clean up the mess. How do you prefer situations like this to be handled?"

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

First I would make sure the customer was okay and explain to them this happens more often than they would think. This can certainly be embarrassing for a customer so I would want to make sure I eased their nerves. I would also check the company policy on what to do if someone breaks something in the store and then be sure to ask the customer if they needed any assistance in finding the right product just for them.

Marcie's Feedback

Great answer! The interviewer will be happy that your response is so customer-focused. Outside of making sure the customer wasn't hurt or embarrassed and checking the store policy, you could also mention that you would check with your supervisor as well. Nice job!

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Ideal Image Development, Inc. Mock Interview

At Ideal Image Development, Inc. we always want our customers to feel valued and welcome. If a customer broke a product in-store before purchasing it, what would you do?

Unlock all 26 Ideal Image Development, Inc. questions

26 Ideal Image Development, Inc. Interview Questions & Answers