Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

"Every customer who comes into a store brings emotional baggage with them, whether good or bad. I think part of my job as a customer service associate, and as a human, is to bring a little joy into someone's day. Kindness is the top priority; even if the customer is in the wrong or working from incorrect or skewed information, I would make sure that their feelings were acknowledged and appreciated, and then I would work with them to find a solution to their problem that aligned with company values."