Hobby Lobby Mock Interview

Practice 31 Hobby Lobby interview questions covering values alignment, customer service, and retail experience.

Question 11 of 31

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

Hobby Lobby's products are all about bringing joy and beauty into the world, and our employees are advocates for a peaceful, joyful atmosphere. Talk to the interviewer about any times you've had to work with an upset customer. How did you help turn the interaction into a positive experience for the customer?

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

"Every customer who comes into a store brings emotional baggage with them, whether good or bad. I think part of my job as a customer service associate, and as a human, is to bring a little joy into someone's day. Kindness is the top priority; even if the customer is in the wrong or working from incorrect or skewed information, I would make sure that their feelings were acknowledged and appreciated, and then I would work with them to find a solution to their problem that aligned with company values."

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