Hobby Lobby is committed to 'offering our customers exceptional selection and value.' How do you ensure that you give customers the best service?

"I'm a creative person myself, so I love talking to people about various crafts and hobbies. Some of the best customer service experiences I've had as a shopper are times I don't feel like I'm 'receiving customer service' -- it's when I feel like I'm making a genuine connection with someone based on shared interests. My philosophy of customer service is being hospitable when customers enter the store, engage them in conversation about the hobbies they're passionate about, and make sure I'm available with any questions they have."