Hobby Lobby Mock Interview

Practice 31 Hobby Lobby interview questions covering values alignment, customer service, and retail experience.

WRITTEN BY JORDAN HENRY

QUESTION 2 OF 31

Hobby Lobby is committed to 'offering our customers exceptional selection and value.' How do you ensure that you give customers the best service?

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

How to Answer

Giving exceptional customer service at Hobby Lobby means going above and beyond to make sure customers have everything they need to 'Live a Creative Life.' Talk to the interviewer about your customer service philosophy.

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

Example Answer

"I'm a creative person myself, so I love talking to people about various crafts and hobbies. Some of the best customer service experiences I've had as a shopper are times I don't feel like I'm 'receiving customer service' -- it's when I feel like I'm making a genuine connection with someone based on shared interests. My philosophy of customer service is being hospitable when customers enter the store, engage them in conversation about the hobbies they're passionate about, and make sure I'm available with any questions they have."

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31 Hobby Lobby Interview Questions & Answers

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01 All Hobby Lobby locations are open Monday thru Saturday, 8 AM to 9 PM. Will your schedule accommodate shifts within these hours? ~HOBBY LOBBY 02 Hobby Lobby is committed to 'offering our customers exceptional selection and value.' How do you ensure that you give customers the best service? ~HOBBY LOBBY 03 What do you know about Hobby Lobby? Why do you want to work for us? ~HOBBY LOBBY 04 At Hobby Lobby we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return? ~HOBBY LOBBY 05 Hobby Lobby was founded on spiritual principles like honesty, integrity, and respect. What would you do if you witnessed a coworker stealing product or money from the store? ~HOBBY LOBBY 06 In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills? ~HOBBY LOBBY 07 In addition to wearing a uniform, Hobby Lobby employees must have no visible tattoos or piercings. How do you feel about this? ~HOBBY LOBBY 08 Our store displays encourage customers to Live A Creative Life. Do you have any experience with or interest in assisting in the creation of displays? ~HOBBY LOBBY 09 Do you participate in any crafts? What experience do you have with the products we sell at Hobby Lobby? ~HOBBY LOBBY 10 Tell me 3 qualities you possess that make you a strong fit for this position with Hobby Lobby. ~HOBBY LOBBY 11 Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker? ~HOBBY LOBBY 12 In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift? ~HOBBY LOBBY 13 You will be responsible for a large amount of cash and valuable merchandise at Hobby Lobby. What would your most recent employer say about your character and honesty? ~HOBBY LOBBY 14 Have you researched our company values? What makes you the best candidate for Hobby Lobby? ~EXPERIENCE 15 Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why? ~HOBBY LOBBY 16 At Hobby Lobby, we put an emphasis on the SERVICE part of Customer Service. Talk to the interviewer about how you go above and beyond for customers. ~HOBBY LOBBY 17 In your opinion and experience, what do you think makes Hobby Lobby successful? ~HOBBY LOBBY 18 Tell me about a time when you made a suggestion requesting change in an organization. ~BEHAVIORAL 19 Why is this job with Hobby Lobby right for you at this time in your career? ~CAREER GOALS 20 What type of manager brings out the best in you? ~HOBBY LOBBY 21 What do you see as your own areas of growth? ~HOBBY LOBBY 22 Personality fit is important to us at Hobby Lobby. How would you describe your personality? ~HOBBY LOBBY 23 What type of work environment do you dislike working in? ~HOBBY LOBBY 24 We need reliable people on our team at Hobby Lobby. How many days were you absent from work last year? ~HOBBY LOBBY 25 Describe to me your ideal employer. ~HOBBY LOBBY 26 How can Hobby Lobby motivate you on the job? ~HOBBY LOBBY 27 What are your salary expectations? ~HOBBY LOBBY 28 What does it mean to you to work for a family-owned business instead of a large corporation? ~HOBBY LOBBY 29 What area of the store are you most interested to work in? How do you feel a job in this area will help you in your career? ~CAREER GOALS 30 Do you have reliable transportation? ~HOBBY LOBBY 31 How do you handle situations that could cause you to be late or miss work? ~COMPETENCY

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