Hobby Lobby Mock Interview

Practice 31 Hobby Lobby interview questions covering values alignment, customer service, and retail experience.

Question 4 of 31

At Hobby Lobby we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

As a Hobby Lobby employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

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31Hobby Lobby Interview Questions & Answers

1.All Hobby Lobby locations are open Monday thru Saturday, 8 AM to 9 PM. Will your schedule accommodate shifts within these hours?

2.Hobby Lobby is committed to 'offering our customers exceptional selection and value.' How do you ensure that you give customers the best service?

3.What do you know about Hobby Lobby? Why do you want to work for us?

4.At Hobby Lobby we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

5.Hobby Lobby was founded on spiritual principles like honesty, integrity, and respect. What would you do if you witnessed a coworker stealing product or money from the store?

6.In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

7.In addition to wearing a uniform, Hobby Lobby employees must have no visible tattoos or piercings. How do you feel about this?

8.Our store displays encourage customers to Live A Creative Life. Do you have any experience with or interest in assisting in the creation of displays?

9.Do you participate in any crafts? What experience do you have with the products we sell at Hobby Lobby?

10.Tell me 3 qualities you possess that make you a strong fit for this position with Hobby Lobby.

11.Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

12.In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

13.You will be responsible for a large amount of cash and valuable merchandise at Hobby Lobby. What would your most recent employer say about your character and honesty?

14.Have you researched our company values? What makes you the best candidate for Hobby Lobby?

15.Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

16.At Hobby Lobby, we put an emphasis on the SERVICE part of Customer Service. Talk to the interviewer about how you go above and beyond for customers.

Hobby Lobby Mock Interview

At Hobby Lobby we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

31Hobby Lobby Interview Questions & Answers

1.All Hobby Lobby locations are open Monday thru Saturday, 8 AM to 9 PM. Will your schedule accommodate shifts within these hours?

2.Hobby Lobby is committed to 'offering our customers exceptional selection and value.' How do you ensure that you give customers the best service?

3.What do you know about Hobby Lobby? Why do you want to work for us?

4.At Hobby Lobby we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

5.Hobby Lobby was founded on spiritual principles like honesty, integrity, and respect. What would you do if you witnessed a coworker stealing product or money from the store?

6.In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

7.In addition to wearing a uniform, Hobby Lobby employees must have no visible tattoos or piercings. How do you feel about this?

8.Our store displays encourage customers to Live A Creative Life. Do you have any experience with or interest in assisting in the creation of displays?

9.Do you participate in any crafts? What experience do you have with the products we sell at Hobby Lobby?

10.Tell me 3 qualities you possess that make you a strong fit for this position with Hobby Lobby.

11.Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

12.In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

13.You will be responsible for a large amount of cash and valuable merchandise at Hobby Lobby. What would your most recent employer say about your character and honesty?

14.Have you researched our company values? What makes you the best candidate for Hobby Lobby?

15.Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

16.At Hobby Lobby, we put an emphasis on the SERVICE part of Customer Service. Talk to the interviewer about how you go above and beyond for customers.

17.In your opinion and experience, what do you think makes Hobby Lobby successful?

18.Tell me about a time when you made a suggestion requesting change in an organization.

19.Why is this job with Hobby Lobby right for you at this time in your career?

20.What type of manager brings out the best in you?

21.What do you see as your own areas of growth?

22.Personality fit is important to us at Hobby Lobby. How would you describe your personality?

23.What type of work environment do you dislike working in?

24.We need reliable people on our team at Hobby Lobby. How many days were you absent from work last year?

25.Describe to me your ideal employer.

26.How can Hobby Lobby motivate you on the job?

27.What are your salary expectations?

28.What does it mean to you to work for a family-owned business instead of a large corporation?

29.What area of the store are you most interested to work in? How do you feel a job in this area will help you in your career?

30.Do you have reliable transportation?

31.How do you handle situations that could cause you to be late or miss work?