Hobby Lobby Mock Interview

Practice 31 Hobby Lobby interview questions covering values alignment, customer service, and retail experience.

WRITTEN BY JORDAN HENRY

QUESTION 4 OF 31

At Hobby Lobby we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

How to Answer

As a Hobby Lobby employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

Example Answer

"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

Previous Question Next Question

31 Hobby Lobby Interview Questions & Answers

Jump to any question in the set.

01 All Hobby Lobby locations are open Monday thru Saturday, 8 AM to 9 PM. Will your schedule accommodate shifts within these hours? ~HOBBY LOBBY 02 Hobby Lobby is committed to 'offering our customers exceptional selection and value.' How do you ensure that you give customers the best service? ~HOBBY LOBBY 03 What do you know about Hobby Lobby? Why do you want to work for us? ~HOBBY LOBBY 04 At Hobby Lobby we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return? ~HOBBY LOBBY 05 Hobby Lobby was founded on spiritual principles like honesty, integrity, and respect. What would you do if you witnessed a coworker stealing product or money from the store? ~HOBBY LOBBY 06 In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills? ~HOBBY LOBBY 07 In addition to wearing a uniform, Hobby Lobby employees must have no visible tattoos or piercings. How do you feel about this? ~HOBBY LOBBY 08 Our store displays encourage customers to Live A Creative Life. Do you have any experience with or interest in assisting in the creation of displays? ~HOBBY LOBBY 09 Do you participate in any crafts? What experience do you have with the products we sell at Hobby Lobby? ~HOBBY LOBBY 10 Tell me 3 qualities you possess that make you a strong fit for this position with Hobby Lobby. ~HOBBY LOBBY 11 Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker? ~HOBBY LOBBY 12 In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift? ~HOBBY LOBBY 13 You will be responsible for a large amount of cash and valuable merchandise at Hobby Lobby. What would your most recent employer say about your character and honesty? ~HOBBY LOBBY 14 Have you researched our company values? What makes you the best candidate for Hobby Lobby? ~EXPERIENCE 15 Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why? ~HOBBY LOBBY 16 At Hobby Lobby, we put an emphasis on the SERVICE part of Customer Service. Talk to the interviewer about how you go above and beyond for customers. ~HOBBY LOBBY 17 In your opinion and experience, what do you think makes Hobby Lobby successful? ~HOBBY LOBBY 18 Tell me about a time when you made a suggestion requesting change in an organization. ~BEHAVIORAL 19 Why is this job with Hobby Lobby right for you at this time in your career? ~CAREER GOALS 20 What type of manager brings out the best in you? ~HOBBY LOBBY 21 What do you see as your own areas of growth? ~HOBBY LOBBY 22 Personality fit is important to us at Hobby Lobby. How would you describe your personality? ~HOBBY LOBBY 23 What type of work environment do you dislike working in? ~HOBBY LOBBY 24 We need reliable people on our team at Hobby Lobby. How many days were you absent from work last year? ~HOBBY LOBBY 25 Describe to me your ideal employer. ~HOBBY LOBBY 26 How can Hobby Lobby motivate you on the job? ~HOBBY LOBBY 27 What are your salary expectations? ~HOBBY LOBBY 28 What does it mean to you to work for a family-owned business instead of a large corporation? ~HOBBY LOBBY 29 What area of the store are you most interested to work in? How do you feel a job in this area will help you in your career? ~CAREER GOALS 30 Do you have reliable transportation? ~HOBBY LOBBY 31 How do you handle situations that could cause you to be late or miss work? ~COMPETENCY

RELATED SETS

Bloomingdale's, Inc.

Jordan Henry

Written by Jordan Henry

31 QUESTIONS & ANSWERS · HOBBY LOBBY