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Hobby Lobby Interview
Questions

31 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 31

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

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Hobby Lobby Interview Questions

  1. 1.

    Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

      Hobby Lobby's products are all about bringing joy and beauty into the world, and our employees are advocates for a peaceful, joyful atmosphere. Talk to the interviewer about any times you've had to work with an upset customer. How did you help turn the interaction into a positive experience for the customer?

      Jordan's Answer #1

      "Every customer who comes into a store brings emotional baggage with them, whether good or bad. I think part of my job as a customer service associate, and as a human, is to bring a little joy into someone's day. Kindness is the top priority; even if the customer is in the wrong or working from incorrect or skewed information, I would make sure that their feelings were acknowledged and appreciated, and then I would work with them to find a solution to their problem that aligned with company values."

      Jordan's Answer #2

      "For example: "When I first started out working in retail, I learned really quickly how important it is to know how to de-escalate a confrontation with a customer who is upset, frustrated, rude, or angry. In my experience, the most important thing to do is acknowledge that the frustration is valid and listen very closely to everything the customer says. I usually repeat back the problem as I understand it after the customer has had their say so that they know I was listening."

  2. 2.

    Our store displays encourage customers to Live A Creative Life. Do you have any experience with or interest in assisting in the creation of displays?

      At Hobby Lobby, we want our employees and customers alike to live the creative life they want. If you have any interest in assisting in the design or construction of store displays, let your interviewer know.

      Jordan's Answer #1

      "I love the displays here -- they're always fun, imaginative, and inspiring! I particularly liked the Star Wars display you had in your downtown location a few months ago when the newest film came out. It was so cute! I would love to be a part of creating a display like that."

      Jordan's Answer #2

      "I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase. The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair."

  3. 3.

    In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

      Strong math skills are an asset in any retail based role. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts.

      Jordan's Answer #1

      "I did very well in math during High School and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."

      Jordan's Answer #2

      "My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."

  4. 4.

    In your opinion and experience, what do you think makes Hobby Lobby successful?

      From its small beginnings as a custom frame-making shop in 1970, Hobby Lobby has grown to become the largest privately-owned arts-and-crafts retailer in the world. Based on what you know from spending time in Hobby Lobby stores and exploring their website, what do you consider to be the major reason for Hobby Lobby's success over the last 50 years?

      Jordan's Answer #1

      "I love my community, and I make shopping decisions based on my knowledge of a company's commitment to the community. What I love about Hobby Lobby, and one of the reasons I think it's so successful, is that it's still privately-owned and operated -- which means that each store truly is invested in its own community while the company at large remains committed to the same organizations and ministries it's been donating to for years. To me, that shows stability and character, which are things that I and a lot of other consumers look for when making decisions about where to shop."

      Jordan's Answer #2

      "I've been a Hobby Lobby shopper for years, and I'm consistently amazed at how they manage to keep their prices so low. The fact that they treat their customers with enough respect to bring them great value and the lowest prices creates trust in customers, so they're more likely to return to the store for any craft-related needs. It's not just about the low prices; it's about the integrity and generosity they openly display as a business. It's a store that people want to shop at because they trust the actions and values of the company."

  5. 5.

    Do you have reliable transportation?

      Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.

      Jordan's Answer #1

      "I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."

      Jordan's Answer #2

      "I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

  6. 6.

    What type of work environment do you dislike working in?

      Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment offered in this position before the interview.

      Jordan's Answer #1

      "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

      Jordan's Answer #2

      "Rather than focusing on the negative, try spinning your answer into a positive focus: "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."

  7. 7.

    You will be responsible for a large amount of cash and valuable merchandise at Hobby Lobby. What would your most recent employer say about your character and honesty?

      Honesty is a core value at Hobby Lobby, from decision-making at the corporate level to every customer interaction at our stores. They consider it an act of service to 'establish a work environment and company policies that build character' in their employees. Would your former employers describe you as honest? What would they say about your character?

      Jordan's Answer #1

      "I've had a reputation at all of my previous workplaces as holding honesty as a supreme value in my life and in my work. I've had coworkers in the past who have come to me when they've had a moral or ethical quandary because they respect my advice and know me to be an honest person."

      Jordan's Answer #2

      "My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."

  8. 8.

    Tell me 3 qualities you possess that make you a strong fit for this position with Hobby Lobby.

      Hobby Lobby takes pride in their spiritual foundation, and their values shine through in every area of their company. It's important for Hobby Lobby employees to be aligned to the company's values. Talk to the interviewer about how you would fit into the company culture.

      Jordan's Answer #1

      "Kindness, hospitality, and stewardship are all qualities that are really important to me, and I appreciate that Hobby Lobby values these qualities as well. I think that part of being a good customer service representative is being very serious about service. I would prove myself as a strong fit for this team by always offering customers and coworkers a kind word, hospitably greeting customers at the door, and being a brand ambassador about Hobby Lobby's stewardship in the community and world."

      Jordan's Answer #2

      "I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic/level of honesty."

  9. 9.

    Hobby Lobby is committed to 'offering our customers exceptional selection and value.' How do you ensure that you give customers the best service?

      Giving exceptional customer service at Hobby Lobby means going above and beyond to make sure customers have everything they need to 'Live a Creative Life.' Talk to the interviewer about your customer service philosophy.

      Jordan's Answer #1

      "I'm a creative person myself, so I love talking to people about various crafts and hobbies. Some of the best customer service experiences I've had as a shopper are times I don't feel like I'm 'receiving customer service' -- it's when I feel like I'm making a genuine connection with someone based on shared interests. My philosophy of customer service is being hospitable when customers enter the store, engage them in conversation about the hobbies they're passionate about, and make sure I'm available with any questions they have."

      Jordan's Answer #2

      "I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."

  10. 10.

    What do you know about Hobby Lobby? Why do you want to work for us?

      Hobby Lobby is widely acknowledged as the largest privately-owned arts-and-crafts retailer in the world; more importantly, it's grounded in deeply personal principles and values that date back to its founding in 1970. Which of Hobby Lobby's commitments and values are most important to you?

      Jordan's Answer #1

      "I really appreciate that Hobby Lobby has strong family values: from closing their doors on Sundays to give employees time at home to creating a work environment and policies that nurture family units. I'm passionate about my primary hobby -- jewelry-making -- but I'm even more passionate about my family, so I'm excited about the chance to work for a company whose values are so aligned with my own."

      Jordan's Answer #2

      "I love that Hobby Lobby does so much to invest in the community, from their commitment to consistently donate to several organizations to the discount they offer churches, schools, and national charitable organizations. Those commitments really say something about the integrity of the leaders in the company."

  11. 11.

    At Hobby Lobby we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

      As a Hobby Lobby employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.

      Jordan's Answer #1

      "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

      Jordan's Answer #2

      "I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."

  12. 12.

    Do you participate in any crafts? What experience do you have with the products we sell at Hobby Lobby?

      While Hobby Lobby is known as primarily an arts-and-crafts retailer, we're so much more than that: we provide custom framing, sell tools for jewelry-making, have a huge variety of fabrics and home accents, and carry all the holiday merchandise our customers could ever need. Talk to the interviewer about any Hobby Lobby products you have used in the past.

      Jordan's Answer #1

      "All of my holiday decorations come from Hobby Lobby. Every November, my kids and I come in to look for this year's set of Thanksgiving decorations -- they're so excited about this yearly family trip, and I love that they get to pick have a hand in getting our home ready for all of the holiday traffic at our house."

      Jordan's Answer #2

      "You name the hobby, I've probably bought supplies for it! I really love scrapbooking, and I've been dabbling recently in jewelry-making. I'm actually really excited about the possibility of working here so I can pick my coworker's brains about a lot of different crafts! And I'd be really excited to talk to customers about their hobbies, as well."

  13. 13.

    In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

      Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.

      Jordan's Answer #1

      "I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."

      Jordan's Answer #2

      "If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."

  14. 14.

    Have you researched our company values? What makes you the best candidate for Hobby Lobby?

      From the beginning, Hobby Lobby's core values -- operating according to spiritual principles, offering customers exceptional selection and value, building character in their employees, and investing in the community -- have formed a foundation to guide decision-making, establish the corporate culture, and determine how business is conducted. Talk to the interviewer about what makes you a good fit for the company culture at Hobby Lobby.

      Jordan's Answer #1

      "It speaks volumes to me that Hobby Lobby is committed to keeping its doors closed on Sundays so that their employees can spend time with their families, whether that includes a spiritual practice or not. I'm a spiritual person myself, so I'm excited about the chance to work for a company whose values are similar to my own and really guide the leadership of the company in every decision they make."

      Jordan's Answer #2

      "Though I'm not a spiritual person, I'm familiar with the 'Biblical principles' that Hobby Lobby frequently references on their website. I think my own personal values of patience, kindness, and gratitude fall right in line with what Hobby Lobby values in an employee. My values guide my interactions with customers; I think patience and kindness are foundational values in customer service."

  15. 15.

    All Hobby Lobby locations are open Monday thru Saturday, 8 AM to 9 PM. Will your schedule accommodate shifts within these hours?

      All Hobby Lobby locations are closed on Sundays to allow employees a day of rest and time with their families. Let the interviewer know if you have any other commitments that may hinder your availability.

      Jordan's Answer #1

      "I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."

      Jordan's Answer #2

      "I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."

  16. 16.

    Why is this job with Hobby Lobby right for you at this time in your career?

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  17. 17.

    What do you see as your own areas of growth?

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  18. 18.

    Describe to me your ideal employer.

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  19. 19.

    What are your salary expectations?

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  20. 20.

    At Hobby Lobby, we put an emphasis on the SERVICE part of Customer Service. Talk to the interviewer about how you go above and beyond for customers.

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  21. 21.

    How do you handle situations that could cause you to be late or miss work?

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  22. 22.

    What area of the store are you most interested to work in? How do you feel a job in this area will help you in your career?

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  23. 23.

    What does it mean to you to work for a family-owned business instead of a large corporation?

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  24. 24.

    How can Hobby Lobby motivate you on the job?

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  25. 25.

    We need reliable people on our team at Hobby Lobby. How many days were you absent from work last year?

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  26. 26.

    Personality fit is important to us at Hobby Lobby. How would you describe your personality?

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  27. 27.

    What type of manager brings out the best in you?

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  28. 28.

    Tell me about a time when you made a suggestion requesting change in an organization.

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  29. 29.

    Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

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  30. 30.

    In addition to wearing a uniform, Hobby Lobby employees must have no visible tattoos or piercings. How do you feel about this?

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  31. 31.

    Hobby Lobby was founded on spiritual principles like honesty, integrity, and respect. What would you do if you witnessed a coworker stealing product or money from the store?

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