"When scoping and planning a new project here at Google, the first thing I would do is understand the service level agreements project stakeholders are looking for. This helps me establish the service level objectives which will result in the SLA being met. Once I have SLOs set up, it is relatively easy to build a list of service level indicators that will tell the Google project stakeholders how the project is progressing and if the SLOs and SLI days are being met. I've found that a top-down approach works best. I'm also open to adjusting the SLOs and SLIs if it is determined that they are either too liberal or too strict and will not result in a predetermined SLA."
