Talk about a time when you demonstrated exceptional care for your client. Describe the situation, the actions you took, and the result.

Here is a collection of Goldman Sachs' statements advertising their dedication to their clients: "We aspire to be the world's most exceptional financial institution, united by our shared values of partnership, client service, integrity and excellence. For more than 150 years, a culture of teamwork and client service has defined our firm. Today, nearly 40,000 Goldman Sachs colleagues work together to serve our clients and communities around the world, building upon a rich history of innovative ideas from extraordinary people. Our clients' interests always come first. We serve them through a global network powered by partnership, integrity, and a shared purpose of advancing sustainable economic growth and financial opportunity. Our experience shows that if we serve our clients well, our own success will follow. We mobilize our people, culture, technologies, and ideas to advance the success of our clients, broaden individual prosperity, and accelerate economic progress for all."

The goal of your response is to show the hiring managers that your approach to client service is aligned with the company's most important business principles. Showcase your ability and desire to deliver exceptional client service through an example where you naturally went above and beyond for others, putting the client first.

"When I was working as a bank teller for Bank XYZ, a customer came in to transfer funds between accounts. Unfortunately, she forgot her wallet and did not have her driver's license or bank card. I explained that since I could not verify her identity, I could not facilitate the transaction. She was frustrated but, of course, understood the security issue. Instead, I walked the customer through downloading our banking app, and we set up her mobile banking account together. In the end, she was pleased with the mobile service and could complete the transfer on her own through the app. I appreciate that Goldman Sachs is committed to always putting its client's interests first. While preparing for this interview, I read that one of the company's business principles states, 'If we serve our clients well, our own success will follow.' This sentiment is incredible and one that I agree with wholeheartedly. I will uphold this service standard every day in my work with Goldman Sachs."