Credit Acceptance Corporation Mock Interview
Practice 27 Credit Acceptance Corporation interview questions covering credit risk, collections, and auto finance expertise.
Question 8 of 27
What are some common excuses that you think you will face from debtors in this role and how to you think you would handle them?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
This question gives you the opportunity to show your familiarity with how consumers typically react to debt collection attempts. If you have direct experience dealing with any of the common excuses that debtors tend to use, talk about how you handle them. If you don't have direct prior experience in a collections role, be sure to research common excuses like a debtor claiming they haven't received any notice of debt and talk about how you would handle those situations. In your answer to how you would handle each excuse, be sure to explain how you will provide great customer service while making every effort to collect in a timely fashion.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"In my current role, I have heard the common excuses like the check is in the mail. In those instances, I make a direct plan with the debtor and then make sure to schedule any follow up for myself if needed. Sometimes, the debtor is telling the truth and we receive payment soon. But if we don't, I promptly follow up with them. I have received some odd excuses as well. A couple of months ago, a debtor claimed that he was just too busy to pay his bills. I was very professional in my direct approach in letting him know that if he had time to talk to me on the phone, he had time to pay his amount owed. He paid his amount owed over the phone that moment."
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