Credit Acceptance Corporation Mock Interview
Practice 27 Credit Acceptance Corporation interview questions covering credit risk, collections, and auto finance expertise.
Question 6 of 27
In this role with Credit Acceptance, you may often have to handle aggressively angry clients. How would you handle that situation in this role?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Being successful in account collections requires diligence and, at times, a very thick skin. This role with Credit Acceptance will put you in contact with clients that could be in poor financial situations and they may take their anger out on you. Your interviewer will be looking to hear that you have the right interpersonal skills to both calm the client down and get the desired results from the client. In your answer, describe how you use your reflective listening skills to put the client at ease. As well, talk about the importance lf solving the problem for Credit Acceptance.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"In my current role, handling very angry customers is an every day occurrence. When I face an angry customer in my call center, I have the ability to not take what they say personally. Rather, oI hear them out on what they have to say and then I repeat back what I believe their top main concerns are. With that knowledge confirmed, I focus on speaking back to them in a even toned voice and talk about the solutions that will work for both my employer and the client. I think that in this role with Credit Acceptance, my experience and skills would match greatly in this role."
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