Leading a project team will put you in front of many differing personalities and you need to have the ability to work with every type of personality to be successful in this role at Credit Acceptance. While your interviewer may not be telling you that you will work with a difficult person because they know of a few, they're more looking to see how you utilize your communication and problem solving skills to make the situation better for everyone. As you answer this question, feel free to use an example from the past that highlights how you used your interpersonal skills to work effectively with a difficult person on a project team.