Blue Bottle Coffee Company Mock Interview
Practice 33 Blue Bottle Coffee interview questions covering craft coffee knowledge, customer experience, and brand values.
Question 12 of 33
If a customer complained that you gave them incorrect change, what would you do?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to know that you have training in essential customer service and cash handling tasks. Most organizations will train you to confirm with the customer the bill amount they are handing you. Some businesses will also prepare their customer service representatives to leave the original cash amount visible to the customer until you complete the transaction. Assure the interviewer that you understand these loss prevention methods and that you can perform well in uncomfortable situations.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In my current position I have been trained to avoid this situation entirely by leaving the cash visible (out of the till and on the counter close to me) until I have provided the customer with their change. I will also confirm with the customer the bill type they have given me. For instance; if they hand me a 20 bill, I will say out loud 'from twenty?'. They will then say yes - confirming that we are both on the same page. These methods help me to avoid customer issues surrounding cash discrepancies."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have not experienced an event like this; however, I do know that in cash based scenarios it is always best to leave the original bill outside of the till, visible to the customer, until the transaction is complete. This method also prevents employees from being scammed by fake customers demanding change for their 50 bill when, in fact, it was originally a 20."
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