"I was able to gain a lot of training and experience early in my career, related to saving a sale before the customer churns. I understand that losing a customer is not just a one-time financial hit, but a loss of recurring revenue. I had a customer who wanted to cancel 50% of their product order. They believed the product did not move fast enough, and their profit margin was too low. I spent time in their business to see how product moved and was able to customize a plan for them. This customization included the same spend but different products I believed their customers would enjoy. I kept close follow up with the customer over the three months following the change, and they were thrilled with the results. They were profiting more, and I was able to increase their spend over the following months."

"In my first retail-based job, I had a customer who had buyers' remorse the following day and wanted to return their entire purchase. I asked a couple of questions regarding why they no longer wanted the product. After asking questions, I realized that it was a financial issue for the customer. I asked them if they were aware of our layaway program. I walked the customer through the layaway process and was able to save the sale. It felt great to accomplish this goal while also ensuring that my customer was happy with their purchase at the end of the day."