How do you handle conflict?
Tell the interviewer about your conflict resolution skills and your ability to remain professional and respectful in all situations.
"I pride myself on my excellent conflict resolution skills. For instance, when working as a/an (X position title) for (X company), I (... X example of a conflicting situation). To resolve the situation in a timely fashion, I (... what you did to revolve the situation). I remained respectful and professional at all times and ensured that (X person involved in the conflict) had a chance to be heard. In the end, the situation resolved and we were able to successfully complete the project."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I have excellent conflict resolution skills. For example, when working as a security guard, I was working the metal detector, and one passenger had all these bracelets on, and she was giving me an attitude about taking them off. I called my lead over and we patted her down and she went on her way. I remained respectful and professional at all times and made sure the passenger was heard.
Rachelle's Feedback
It would not have been easy handling passengers day in, and day out. A very good example, and well said.