A pet owner approaches you during a dog's exam hoping to discuss an alternative treatment that you are unfamiliar with. How do you handle this situation?

For a veterinary school multiple mini interview process, preparation for scenarios that test your ability to handle ethical and decision-making situations will be vital for your success in being accepted into the program of your choice. These qualities will be evaluated in several interview stations, so come prepared to discuss a variety of situations.

"Initially, I would let them talk so I can understand their thought process and what they know, both about their pet's condition and the treatment options. This puts me in the best position to have an honest conversation with them about my professional opinion. If they want to explore an alternative treatment option that I can't perform or am unfamiliar with, I would be honest with them and continue to educate them on the best course of action. This wouldn't matter if I was considering a surgical treatment or a prescription for the dog. In the end, my job is to educate the pet owner on their pet's diagnosis and then let them make the decision that suits them best. If they opt for an alternate treatment elsewhere, I would respect that decision and welcome them back with open arms down the road if they choose."

In this specific scenario, it will be vital to express that you will be upfront in educating the dog owner on the best treatment for the dog in their particular situation. The keys to this are remaining professional and ensuring the owner that you have listened to them and understand their point of view. If you are unfamiliar with the alternative treatment they ask about, you must be honest with them. While answering, remember that your interviewer is not asking your opinion on alternatives like acupuncture or herbal treatments. Last, you can finish your answer by reiterating that the decision ultimately comes down to the dog owner, and seeing them go elsewhere for further care is part of the job if they make that decision.