Sports Medicine Fellowship Mock Interview
Master 30 Sports Medicine Fellowship interview questions covering clinical scenarios, procedural experience, and patient management.
Question 7 of 30
How would you handle a patient who was being rude to a scheduler or nurse?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
In a busy clinic setting, patients can sometimes be irritable, upset, or in a bad mood. Mutual respect is essential in any clinical atmosphere. The sports medicine program you are interviewing with wants to hear that the candidates they match will do what is necessary to ensure that every person is treated with respect and dignity.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"Being rude is one thing, but abuse is another. Personal attacks and verbal abuse with foul language are hurtful and ugly for other patients to see. I would have a duty to protect not only my colleague in this situation from any abuse from a patient. If the situation didn't quite go that far, I would quickly insert myself into the conversation to respectfully let the patient know they were out of line."
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
In a situation like this, you need to ensure that the patient knows they are out of line. As a sports medicine physician, you will be working with patients of every age, and your ability to handle challenging situations needs to be displayed. Make sure to point out that you won't be hesitant to say something to the patient in a respectful manner of your own in this situation.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"Just as it is important for staff to respect patients, patients must treat staff respectfully. As a fellow with your program, I assure you that I would speak cordially with the patient in this situation. Of course, I would take the time to listen to them and hear their concern. It's a fine line to walk, one I became familiar with during my residency training."
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