Social Media Marketer Mock Interview

Practice 25 Social Media Marketer interview questions covering campaigns, analytics, and platform strategy.

Question 16 of 25

How would you handle a heated discussion between two customers on social media?

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Ryan Brown created and launched MockQuestions in 2008.

Anybody who's worked in social media has dealt with toxicity in chat. Moderating a discussion without angering either customer is a critical inflection point in social media that is notoriously hard to handle. It's your responsibility to tactfully represent the brand, even during controversy.

Ryan Brown

Ryan Brown created and launched MockQuestions in 2008.

"In my experience, most heated discussions will fizzle on their own without the brand getting involved. In fact, it's often better not to take sides. Only comments that violate our rules/terms of service need to be actively handled."

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