"Observability involves defining, collecting, and analyzing the metrics that an organization needs to quantify and improve their operations. The key to this process is selecting the right measurements that will provide the information the company needs to analyze and optimize each of its processes. The key to improving an organization's systems observability involves selecting the correct metrics, creating systems to collect and analyze the data, and employing the results to improve the processes. This requires commitment from everyone within the organization to collect the information and apply the results."
