How to Answer: Describe a time when you facilitated a creative solution to a problem between two employees.
Advice and answer examples written specifically for a Shift Leader job interview.
17. Describe a time when you facilitated a creative solution to a problem between two employees.
How to Answer
Depending on the organization's culture, you may wish to focus on the creative aspect of a solution. Use your best judgment. If you don't have a creative solution to talk about, then simply highlight your conflict resolution ability.
Do this by laying out the two employees' stances: what were they in conflict about? Show the actions you took, making sure to mention your judicious use of listening. End with the resolution you arrived at and the lasting impact on the team.
Answer Example
"We had two team members who were accusing each other of being the one who got the whole team in trouble for not cleaning up after themselves in the break room. They were the only two people who last used the break room. To encourage teamwork, I told them that they had to come to an agreement on a next step: [list options]. I told them they had 15 minutes to come to an agreement. They couldn't come to an agreement, so I had both of them clean the break room with me for a week."