"One time, the team was flooded with service calls and we really didn't have any time to go on break. We worked for hours and hours without taking a break. I wanted to show them that I knew what they were going through, so I personally went down the street and got everyone their favorite pastry. For each team member, I told them that I would take their next call so that they could enjoy the pastry. This put me behind on my own work, so I stayed after hours to finish the paperwork. It was worth it because my team got to go home on time and we solved all the problems in a timely fashion. My team knew that the next time we have a huge surge, everything would be okay."