"My most memorable interaction with a patient was when I was taking care of an older lady who had been in our unit for a few weeks. She had developed a reputation for being complicated by the other nursing staff, so I was ready for the unexpected when I entered her room. She started shouting at me. I began to take it personally, but instead of leaving the room, I decided to sit down for a moment and calm her down. She was surprised at the reaction and stopped shouting and started crying. She told me that she felt very isolated while being in the hospital and didn't like how the staff passed through but didn't bother talking to her, only at her. Through that experience, I learned that personal connection is an integral part of care, not just the procedures or the medicine."