QUESTION 17 OF 32

How would you define great customer service?

Great customer service is important to provide in an optometry group. Without great customer service, the customer will not return or refer your services to others. Great customer service can include excellent communication, actively listening to the customer's needs, offering solutions to their needs, being empathetic, and providing courtesy and respect. Describe how you define great customer service.

"I define great customer service as greeting the customer with a smile when they walk into the office, asking how you can help them, actively listen to what they want or need, and provide a solution to their problem. I think providing excellent customer service has the customer walking out the door with a smile."

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Optician Mock Interview

How would you define great customer service?

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32 Optician Interview Questions & Answers