Network Consulting Engineer Mock Interview
Master 30 Network Consulting Engineer interview questions covering troubleshooting, client communication, and complex network architectures.
Question 10 of 30
Step me through the process you use to troubleshoot a network when you are not getting the performance you expect?
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William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
This question provides the interviewer with a description of how you approach solving a complex problem. They are less interested in you solving the problem than learning about the process you use. When walking the interviewer through a process, you should break it down into individual, easy-to-understand steps describing each in simple language. You can use a combination of unique techniques as well as industry-standard practices to resolve the issue. Also, include a brief description of what you would do if you could not reach a solution.
William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
"When troubleshooting a network issue, the first thing I do is eliminate the most obvious and simple to resolve issues. These could be disconnected cables, power to the systems, user logins, or other simple issues. If these don't resolve the issue, I deploy hardware and software diagnostic tools to ensure the network is functioning properly. If these identify the issue, I quickly resolve it by updating the software or replacing the hardware. If I cannot do this, I open a severe case trouble ticket to escalate the issue. In the meantime, I provide the user with an alternate method to access the network so they can continue to work on their projects."
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