"When troubleshooting a network issue, the first thing I do is eliminate the most obvious and simple to resolve issues. These could be disconnected cables, power to the systems, user logins, or other simple issues. If these don't resolve the issue, I deploy hardware and software diagnostic tools to ensure the network is functioning properly. If these identify the issue, I quickly resolve it by updating the software or replacing the hardware. If I cannot do this, I open a severe case trouble ticket to escalate the issue. In the meantime, I provide the user with an alternate method to access the network so they can continue to work on their projects."
