How do you explain complex technical ideas to coworkers and clients who don't have the same technical knowledge as you to ensure they understand what you're describing?

"I collaborate closely with the heads of the departments across the organization to ensure that the network systems are designed to provide them the services they need to accomplish their jobs. When discussing my solutions with other departments, I keep the conversation simple and easy to understand. I use very few acronyms or technical terms, and I present the functions and benefits of the solutions in the context of the business problems they solve. I am patient with their questions and go to great lengths to make sure they understand how the network functions, the issues they may encounter, and the resources I can provide them."