How do you communicate challenging information to a patient, carer, or family members?

The interviewers understand that you will need to communicate information to patients and their family members that may be challenging for them to understand. It may be challenging because they do not understand complex medical terms or may not understand because of cognitive reasons. The interviewers want to learn more about your patience and communication skills and that you take the time to relay information in a way that your patients, carers, and their loved ones can understand. Describe your process for communicating challenging information.