How do you communicate challenging information to a patient or their family members?
As a nurse, you will need to communicate information to patients and their family members that may be challenging for them to understand. It may be challenging because they do not understand complex medical terms or may not understand because of cognitive reasons. The interviewers want to learn more about your patience and communication skills and that you take the time to relay information in a way that your patients and their loved ones can understand. Describe your process for communicating challenging information.
"When relaying information to patients and their family members, I look for clues to determine if they are confused or understand what I am saying. I speak in simple terms since medical terminology can confuse people outside the industry. After relaying the information, I ask if they have any questions or need clarification. I take the time to ensure they completely understand, and if they do not, I figure out another way to deliver the information."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
When I do have to give challenging news or information to my patients or their family I make sure I choose an appropriate time and place. Firstly I prepare what exactly I plan to say, and make sure I’m the right person to give this information. I will gather all the information I need and try to use the simplest terms possible that do not alternate the quality of the news I’m giving. I will make sure they are in a comfortable position and quiet environment and then I relay my news to them explaining to them as much as possible the situation they are in, and how and why that is the case. I’ll make sure to leave room for questions so they can better understand the information. I will console them and ask them to freely approach me for any help whatsoever they might need concerning this information and give them room to absorb what they’ve heard.
Jaymie's Feedback
Perfect! These are all great strategies that demonstrate your ability to communicate and educate patients effectively.
