"As a midwife, this has happened to me quite often. When a patient or family member yells at me, I calmly ask them why they are yelling at me. Once I understand why they are upset, I can decide how to address their concern and make them happy. Honestly, my patients generally yell at their partners while they are in labour and in pain. When a family member gets short with me, it is typically because they do not think we are doing enough to help the patient. I explain the process, what we are doing, and how it will turn out. In my time as a midwife, I have found that people want to be heard and understood and have their concerns addressed. For me, it's about remaining calm and professional while diffusing the situation and making the patient and family members happy."