Master 30 NHS Band 6 Occupational Therapy interview questions covering clinical reasoning, caseload management, and MDT collaboration.
Question 11 of 30
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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
As an occupational therapist, there will be times when you will have a patient become aggressive or confrontational. Generally, it will not be because of something you did but because they are uninformed, scared, or in pain. The interviewers would like to gain insight into your communication and problem-solving skills and see that you can handle this situation calmly and professionally. Describe how you would manage a patient who became aggressive or confrontational.

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"If I had a patient become aggressive or confrontational with me, I would want to see why they were upset and resolve the issue while also maintaining my safety and the patient's safety. Once I understand the problem, I can decide how to proceed. If they were becoming aggressive because of a medical condition or mental health issue, I would address their health or mental health concerns. If I were in a situation where I felt unsafe, I would remove myself from the situation, if possible. If I could not leave the situation, I would call for security to respond. As an occupational therapist, I have found that people want to be heard and understood and have their concerns addressed. For me, it's about remaining calm and professional while diffusing the situation and helping the patient calm down."

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Written by Krista Wenz
30 Questions & Answers • NHS Band 6 Occupational Therapy

By Krista

By Krista