"If I had a patient become aggressive or confrontational with me, I would want to see why they were upset and resolve the issue while also maintaining my safety and the patient's safety. Once I understand the problem, I can decide how to proceed. If they were becoming aggressive because of a medical condition or mental health issue, I would address their health or mental health concerns. If I were in a situation where I felt unsafe, I would remove myself from the situation, if possible. If I could not leave the situation, I would call for security to respond. As an occupational therapist, I have found that people want to be heard and understood and have their concerns addressed. For me, it's about remaining calm and professional while diffusing the situation and helping the patient calm down."
