"I strive to maintain professional communication at all times. For example, I never swear at work or use nicknames or phrases that could come off as unprofessional or even offensive. If a patient is angry or disrespectful, I go above and beyond to maintain a positive attitude and tone and do not let their actions impact my response. I respond in a calm and professional manner, knowing when I need to step away from a situation before it escalates. I also take accountability for my actions, which reduces errors and other adverse impacts on patients."

Nurses can demonstrate professionalism through behaviours, communications, actions, and patient care. Nurses interact not only with patients but also with other staff and visitors in the healthcare setting, so professionalism must be demonstrated in all aspects. When responding to this question, give examples of ways you demonstrate professionalism in your day-to-day work and incorporate some of the NHS's core values in your answer.