"In a situation like this, it is important to get the equipment up and running again. That way, the customer can move product and will be satisfied with our work. First, in order to understand the situation, I would ask the person working with the equipment if they've had this problem before and what they've done. It may be an easy fix. Then, I would check our O&M manual. There should be a copy at the facility, but if it isn't available, I would call the office and ask them to send me one. Finally, I would call the manufacturer of the equipment and ask them to troubleshoot the equipment. I would do that step last because it is the most likely to cost money and affect the project budget. However, ultimately I would do what it took to get the equipment up and running again."
