When issues arise between you and a coworker, it can be a huge distraction, which can hinder productivity and cause significant stress to you and your team. In the same way that you need to be knowledgeable about market research tools, you also can benefit greatly from relational tools that will aid in conflict resolution. Give an example of a time when you successfully navigated a situation with a coworker. Start out by explaining the problem and then focus your attention on the steps you took to resolve it. How did you avoid drama? Were you able to stay calm and professional? How?