Being able to provide an answer to this question shows that you have made a legitimate contribution to a previous employer. Your answer should show that you can successfully identify problems and recommend improvements. Even if your only experience is as an intern or in an entry-level role, you have most likely created or streamlined a process that has contributed to the growth or efficiency of the practice. Choose at least one suitable example and explain how you got the idea, how you implemented the plan or program, and the benefits to the company.