How to Answer: How would you rate your customer service skills from 1-10? Provide an example to back your rating.
Advice and answer examples written specifically for a Bus Driver job interview.
17. How would you rate your customer service skills from 1-10? Provide an example to back your rating.
How to Answer
Delivering excellent customer service should always top of mind for you. As a bus driver, you are building trust with your passengers and helping them get to appointments and meetings all day long. The interviewer wants to know that you actively seek out the opportunity to deliver more than the bare minimum when it comes to serving others. Rank your customer service skills from 1-10, with ten being the best it could be. Next, provide an example for the interviewer so they can see your service in action.
Written by Rachelle Enns on October 5th, 2019
Entry Level
"While attending school, I used to work as a hostess at a restaurant. I recall one couple who accidentally left their to-go box and credit card behind after they paid their bill. I ran out to the parking lot to find them and give them the items they left behind. My customer service instinct is strong, and I like to help others, so for that reason, I would rank myself as a 10/10."
Written by Rachelle Enns on October 5th, 2019
Answer Example
"I would rank my customer service skills as a 9 out of 10 simply because they are exceptional, but there is always more to learn. I often look for opportunities to go over and above when it comes to my passengers. One memorable time was when a woman was struggling to get her groceries and stroller onto the bus. I put the bus in park and went to help her. She was so thankful that she ended up calling our central hub that day to compliment my kindness."
Written by Rachelle Enns on October 5th, 2019