How to Answer: What would you do if a customer asked you about the ingredients in a food or beverage, and you were unsure of the answer?
Advice and answer examples written specifically for a Barista job interview.
6. What would you do if a customer asked you about the ingredients in a food or beverage, and you were unsure of the answer?
How to Answer
The interviewer wants to know if you are an independent thinker with the ability to find answers for yourself, when necessary. Explain that you would take the time to try and figure out the solution, but you are not afraid to ask questions if you need to. Also, show the interviewer that you understand the importance of giving the correct information when it comes to food and beverage ingredients. Food allergies and sensitivities are no joke!
Written by Rachelle Enns
1st Answer Example
"If I had a customer ask me about a product that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking my manager or finding it within the company's internal resources."
Written by Rachelle Enns
2nd Answer Example
"My rule of thumb is never to say 'I don't know.' I always say 'I will find out.' This process of finding an answer could include researching our menu online, or asking a more tenured employee for help."
Written by Rachelle Enns