Every customer related job position you are interviewing for, will like have at least one question focused on when you have delivered excellent customer service. You should come prepared to talk about at least three times when you have gone above and beyond the call of duty to help a customer.

Excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head. Be sure to echo the jargon used on the coffee shop website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.

"I define good customer service as actively seeking out opportunities to give the customer a better experience than they expect. I was working at a restaurant, and one of my customers had a food allergy, a broken wrist, and rowdy kids. I made sure the kitchen was cautious with her food order, and I took some time to entertain the kids. I did my best to make the experience as easy for her as possible. She was pleased with her experience and told my manager too."